About Platinum Website Solutions
Welcome to Platinum Website Solutions, a local, family owned web design agency based in beautiful Newcastle, NSW.
We are a holistic web design agency giving you a complete solution for all your website needs. We specialise in website design services, professional SEO and content marketing, as well as website hosting and maintenance.
Platinum Website Solutions was founded by Tracey and Nick to service the Newcastle and Hunter local areas, primarily focusing on small business web design. We also work with businesses outside these areas and have built websites for interstate clients, as well as regional areas of NSW.
We have an interest in seeing your business succeed and thrive and that’s why the cornerstone of Platinum Website Solutions is always striving to understand your business needs and using this to give you a website that will take your business further by using local SEO strategies and providing you with ongoing website hosting and maintenance services.
We are passionate about websites and love working with businesses to give them a quality website solution with search optimisation to rank higher in Google and help their business grow.
Our mission is to provide businesses with a secure, user-friendly website design that captures and converts customers, leading to more profit for their business.
We also aim to continue our relationship with our website clients through ongoing website support and maintenance so your website looks as good and functions as well as the day you bought it, and continues to attract new customer leads to your business.
Our Web Design & Digital Marketing Skills
We are not just another website design company. Because our core team are trained in all areas that influence website design, we’ll keep your website experience simple and easy by working with you personally on everything including:
- business analysis and customer research;
- web design and marketing functions;
- technical support;
- search engine optimisation;
- content production;
- website hosting, maintenance and security.
Of course, we have a team of specialists who work for us as well, but you will only deal with one of us and we will look after everything else behind the scenes.
We Would Love To Meet You To Discuss Your Business Needs
So What Do We Value?
Honesty and Transparency
Our quotes are comprehensive so you know what you are going to get when you decide to work with us. There will be no hidden costs. If there is functionality or design we haven’t previously achieved, we will research a solution to make it happen and provide a fixed quote to achieve the outcome.
We value long term relationships with our clients for ongoing support and business growth when combined with our maintenance and SEO packages.
Teamwork and Collaboration
We want to work with you to understand your business and your goals with the outcome of a unique, optimised website solution for your business needs.
We will take your input and balance your requirements with what we know looks good and generates leads to provide a website both your customers and search engines are looking for.
Strong Communication and Understanding
Our active listening and our analytical processes will ensure we have a good understanding of your requirements and desires before we start to build. We will seek clarification throughout the build process if required to ensure we deliver the product you require.
We believe there is a solution to any problem and our team will work to find it. We are also aware of the importance of budgets so will look for cost effective solutions to save you money.
Build and Management Simplicity
We know how busy you are. Our processes ensure a streamlined, hassle free building and maintenance process for your website so you can continue to focus on the rest of your business.
Close enough is not good enough. We strive for excellence in everything we do with an aim to overdeliver on every service we provide to our clients.
Meet The Team
Tracey and Nick have both trained with the eBusiness Institute Australia on Website Development and Design and how to use it for effective digital marketing. During this time, they have spent time focusing on renovating websites, SEO services and website hosting and maintenance services. They have experience in managing their own portfolio of websites, as well as building and redesigning both their own sites, and websites for other small businesses.
Tracey and Nicholas are passionate about helping businesses grow through giving them a website design that attracts customers and converts those customers into leads or sales. They have worked with a variety of industries including plumbing services, children’s toys, dental services, first aid training, gardening tools and the travel industry.
- Business and Competitor analysis
- Website Design and redesign
- Digital Marketing
- Content Creation
Tracey has a degree in Communications and spent many years working as a Corporate Communications Specialist with some big companies in healthcare including Baxter Healthcare, Kidney Kids, Transplant Australia and The Jimmy Little Foundation. She also has experience with some of Australia’s biggest public relations and marketing consultancy firms.
In addition, she has been certified in WordPress Website Development and Search Engine and UX Optimised Website Design by the eBusiness Institute Australia, where she also completed a certificate in Digital Marketing.
In her roles, Tracey has worked on everything from company websites, newsletters, press releases, print materials, video production and large-scale conferences and events, to annual reporting, change management, public relations, marketing materials and media liaison.
Tracey loves helping businesses get their messaging across effectively, helping to build positive and ongoing relationships between businesses and customers.
Her background in corporate communications enables her to evaluate information that businesses provide and turn this into clean, compelling content. This is coupled with selecting and curating captivating images to give clients a beautiful website design.
- Business and competitor analysis
- Website Design and redesign
- Digital Marketing
- Technical Support
With over 15 years in the Air Force, Nick’s time in senior management roles has given him skills to effectively task, motivate, manage our team and a strong work ethic. His roles have honed has attention to detail and decision making skills. He gets results and will provide you with a website that realises your business full potential.
Nick has a certificate in Digital Marketing and has been certified in WordPress Website Development, Search Engine and UX Optimised Website Design by the eBusiness Institute Australia.
In addition, Nick holds comprehensive communications skills and the ability to work with a wide range of people and businesses. His training has given him a high level of technical literacy, as well as effective writing and professional communication skills, so he is able to take what businesses have to offer and turn that into successful digital marketing messages for your customers.
Coming from a culture of ongoing improvement, Nick enjoys analysing website reports and customer data to identify opportunities for further website improvement and optimisation for search engines.